01
Consultation design
A first meeting without a perfect chronology
A short document list and immediate priorities replaced an overwhelming intake.
- Boundary
- Minimal public intake
Approach in practice
Real proof should explain the work—not merely decorate the page.
Each case sets out the challenge, the constraints, the decisions and the outcome in plain terms.
02
Process clarity
One-page route comparison
Three possible routes and the evidence needed for each.
- Output
- Clear next steps
03
Client care
Accessible online consultation setup
Format changes were planned before the meeting.
- Adjustment
- Planned in advance